Privacy Policy

LAST UPDATE: 18 March 2024

This Privacy Policy explains how and why GLIST OFFICIAL TRADING LLC trading as “GLIST” (collectively “GLIST”, “we”, “us” or “our”) collect, use, share, transfer, and store personal information through our www.glistofficial.com website (“Site”) and provides information about your rights according to applicable data privacy laws. GLIST has its registered office and place of business at P.O. Box 9394, Dubai, United Arab Emirates is the “data controller” processing your personal information.

We update our Privacy Policy to keep you informed about your rights and relationship with GLIST. By visiting this Site, you accept this Privacy Policy. Therefore, you are encouraged to frequently visit these sections in order to be updated about the changes on the Site. Modifications will be effective on the day they are posted.

If you are under 18 you must obtain the consent of your legal guardian (for example, a parent or legal guardian) to use our Site and to the processing of personal information in accordance with this privacy policy.

All terms used are defined in our Site’s Terms of Use (“Terms”) unless otherwise stated.

  1. COLLECTION OF PERSONAL INFORMATION

    When do we collect personal information?

    1. We collect personal information from you in a variety of ways when you interact with us. Some examples are when you:
      • register an Account with us;
      • interact with us on social media platforms;
      • place an order on the Site;
      • conduct a transaction where we collect personal information, including when required by law and regulations;
      • respond to our surveys or participate in a promotion;
      • register for newsletters or other marketing communications from us;
      • contact us with a query or complaint;
      • have given a third party permission to share with us the information they hold about you; and
      • otherwise submit personal information to us along with any related content of the communication.

      What sort of personal information do we collect?

    2. We may collect and process the following personal information:
      Information you give us:
      • Contact details such as your name, email address, mailing/delivery address, and contact telephone number;
      • Credentials such as your passwords, password hints, and similar security information used for authentication and account access;
      • Demographic information such as your age, gender, country, interests, and preferences;
      • Your Social Media username, if you interact with us through those channels;
      • Web form information you provide in our web forms (forms that you choose to complete will indicate whether the information requested is mandatory or voluntary);
      • Financial information in relation to payments you make in relation to your transactions with us; and
      • Feedback and rating information you provide to us such as customer survey feedback and product reviews you write.

      Information we collect about you online:

    3. With regard to each of your visits to our Site, we may automatically collect the following information:
      • Account history information related to the Products (as defined in the Terms) you purchase, and the activities associated with your Account;
      • Cookie and tracking information such as IP address, device identifier, location data, browser type and language, access times, the uniform resource locator (URL), other unique identifiers, and other technical data that may uniquely identify your device, system or browser;
      • Browse history information about the online pages you visit;
      • Error reports and performance information of the Site and any problems you experience, including error reports; and
      • Troubleshooting and help information when you contact us to make a purchase or for customer support services, phone conversations, or chat sessions with our representatives which may be monitored and recorded.

      Information we receive from other sources:

    4. We may obtain information about you from third party sources such as public databases, marketing partners, social media platforms, and from other third parties who have your consent to pass your details on to us. We may use the information to better understand you to enhance our ability to provide relevant marketing and Products to you, and to help prevent and detect fraud.
  2. PURPOSES

    How we use personal information

    1. We may use your personal information where permitted by applicable law to:
      • deliver and maintain our Site and support or carry out transactions you have requested;
      • establish and maintain your Account and provide Account related services;
      • facilitate your use of our Site;
      • help us improve and personalise our services on our Site;
      • detect and prevent fraud and other prohibited or illegal activities;
      • enforce our Site Terms;
      • manage and protect our Site, services, and users;
      • provide you with marketing and promotional communications, and deliver targeted and relevant advertising and relevant offers to you, which includes better predicting content and marketing offers that may interest you, including through post or electronic communications, such as messaging systems and email; and
      • respond to requests by government or law enforcement authorities conducting an investigation.

      Legal Basis of Processing

    2. Our legal basis for collecting and using your personal information as described in this Privacy Policy will depend on the personal information concerned and the specific context in which we collect it as well as applicable law. For example, certain countries make consent the primary legal basis for processing personal data. In general, we collect and process your personal information on one or more of the following bases:
      • Your consent, for example where we have obtained your consent to process your personal data for certain activities or where we are required to obtain consent under applicable law. You are free to withdraw your consent at any time by contacting support@glistofficial.com. If you withdraw your consent, it will not affect the lawfulness of any processing based on your consent before you withdrew it. Where applicable, we may ask for your consent to processing at the point where you provide your personal information;
      • To comply with a contractual obligation (for example, using your address details to deliver your order). We will advise you upon collection whether the provision of your personal information is mandatory and of the possible consequences if you do not provide us with your information;
      • For compliance with our legal obligations where other laws require the processing of your personal information (for example, health and safety, taxation and anti-money laundering laws) or where we need your personal information to protect your vital interests or those of another person; or
      • GLIST’s legitimate interests which include the provision of our Site and/or relevant Products, and/or the carrying out of marketing and profiling activities, provided always that our legitimate interests are not outweighed by any prejudice or harm to your rights and freedoms.
  3. SHARING YOUR PERSONAL INFORMATION
    1. We may share your personal information with our subsidiaries, affiliates or third parties (“Receiving Parties”) for the purposes described in this Privacy Policy, including (without limitation) to carry out transactions you request, or to make our business more responsive to your needs. We will only share your personal information with Receiving Parties who agree to protect your personal information and use it solely for the purposes specified by us. We will not store or share with any Receiving Parties your credit or debit card details.
    2. In addition, we may share your personal information for the limited purposes of selling, marketing or providing support for the Site and the Products offered through it. We may share your personal information with our professional service providers (such as legal, audit, finance and insurance advisors) for the purpose of operating our business.
    3. We may also disclose your personal information in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation; if GLIST is sold or merges with another company; or if we reasonably believe it is necessary to protect GLIST, our users or the public.
  4. COOKIES AND SIMILAR TECHNOLOGIES
    1. Please refer to our “Cookie Policy”
  5. SECURITY
    1. We use up to date information storage and security to hold your personal information securely in electronic and physical form to protect your personal information from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss. Whilst we have put in place physical, electronic and managerial procedures to secure and safeguard your personal information, we will not be held responsible for any unauthorised access by third parties and we cannot guarantee that the personal information provided by you or that is transmitted via the Site or by electronic messaging is totally secure and safe and you provide it at your own risk.
    2. We encourage you to keep any passwords you use confidential and to be careful to avoid “phishing” scams where someone may send you an electronic message that appears to be from GLIST asking for your personal information. GLIST will not request your ID or password through electronic messages.
  6. CROSS-BORDER TRANSFERS
    1. Your personal information may be transferred to and stored in servers and facilities located in countries outside the country or region in which you reside. Some of these countries may not provide the same level of data protection as the country in which you reside.
    2. We only transfer personal information to these countries, when it is necessary for the services we provide you, or subject to appropriate safeguards that assure the protection of your personal information, such as contractual arrangements (as appropriate) or otherwise in accordance with applicable laws.
  7. YOUR COMMUNICATION PREFERENCES, OPTING OUT OF MARKETING
    1. You may choose to receive or not receive marketing communications from us by indicating your preferences. Opportunities to select your preferences include the following:
      • You can write to us through the CONTACT US page to unsubscribe from any marketing electronic communications we send you; and
      • For out of stock items (on the Product page) in our Site, a feature allows you to request an electronic notification when an item is back in stock.
    2. Any marketing by us, or any third parties on our behalf, will be conducted in accordance with applicable laws and include (where applicable) methods to allow you to express your preferences (including the possibility of being removed from our advertising and marketing lists as set out above or for you to consent to such marketing where required by applicable law).
    3. Please allow up to 10 business days for your email preferences to take effect. As some promotions are developed in advance, you may sometimes receive marketing communications after we receive your preference request. If you opt out of receiving marketing communications, we may still communicate with you in connection with transactions you request and/or service-related matters.
  8. YOUR RIGHTS
    1. You may have rights in relation to the personal information that we process about you. These rights may include:
      • the right to obtain information regarding the processing and protection of your personal information and access to the personal information which we hold about you (or which is held on our behalf);
      • the right to receive a copy of any personal information which we process about you;
      • the right to request that we rectify your personal information if it is inaccurate or incomplete;
      • the right to request that we delete your personal information in certain circumstances. This may include (but is not limited to) circumstances in which: (i) it is no longer necessary for us to retain your personal information for the purposes for which we collected it; or (ii) we are only entitled to process your personal information with your consent (i.e. because no other lawful ground for processing the personal information applies), and you withdraw your consent;
      • where applicable, the right to object to automatic processing and data profiling;
      • the right to object to the processing of your personal information where we process such information for such purpose or in that manner which causes substantial and unwarranted harm or distress to you or others and/or where there are reasonable grounds to believe that it is likely that the processing for such purpose or in that manner will cause substantial and unwarranted harm or distress to you or others;
      • the right to ‘block’ or restrict the processing of your personal information, where there are valid grounds for doing so;
      • the right to lodge a complaint with the relevant regulator.
    2. If you do withdraw your consent, this will not affect the lawfulness of any previous processing based upon such consent. If you would like to exercise any of these rights in relation to the personal information we hold about you or wish to change your preferences at any time, please contact us at support@glistofficial.com.
  9. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
    1. We will retain your personal information for the length of time needed to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
    2. Your personal information that is processed for marketing purposes will be stored until you exercise the right to withdraw consent, and once such right is exercised, your personal information will be kept only for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
    3. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
    4. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
  10. LINKS TO THIRD-PARTY SITES
    1. Our Site may link to other, unaffiliated third party websites. Please note that GLIST does not, and cannot, control or be responsible for the content or privacy and confidentiality practices of any third party websites. You must always carefully review the privacy and confidentiality policy of any third party website that you may visit in order to understand how the operators of that website may collect, store and use your personal information.